Whether the agreement is for Changes to deliver the service, (i.e. under SLA), or for the service to be delivered by users of existing mental health services, (i.e. under licence), it will provide: Full access to, and use of, Changes 12 Step Recovery Programme, Group Method, Volunteer and Recovery training packages, and Information Database. Full and ongoing support, regarding: Service set up and Development | User involvement | Volunteer recruitment, training, and supervision | Promotional activities | Monitoring and evaluation |